Welcome to the website of Hengyue Oriental International Trade Co., Ltd. (hereinafter referred to as “we,” “the Company,” or “Hengyue Oriental”) and use our services. Please read the following terms and conditions (hereinafter referred to as “these Terms”) carefully before accessing or using our website, products, or services. Your use of this website constitutes your agreement to abide by these Terms.
1. Scope of Application
These Terms apply to all products, services, and online transactions provided by Hengyue Oriental International Trade Co., Ltd. (lujunzhang99@gmail.com | +86 188 2267 5777), including but not limited to the wholesale and export of tarpaulins, fireproof fabrics, fire blankets, mesh fabrics, and other products.
2. Orders and Transactions
2.1 Product Information
- While we strive to ensure the accuracy of product descriptions, some details (such as color and size) may vary slightly due to production batches.
- Product prices are subject to market fluctuations. The final price is determined at the time of order confirmation.
2.2 Order Confirmation
- Orders must be confirmed in writing by us (email or contract).
- We reserve the right to cancel orders due to insufficient inventory, price changes, or other reasons.
2.3 Payment Methods
- We accept common international trade payment methods such as bank transfer and letter of credit (L/C). The details are subject to the contract.
- Payment must be made within the agreed timeframe. Orders not paid within the agreed timeframe may be cancelled.
2.4 Shipping and Delivery
- Delivery times are subject to product inventory and logistics availability. Force majeure (such as natural disasters, customs delays, etc.) may cause delays.
- Export trade must comply with relevant international trade regulations. Buyers must cooperate in providing customs clearance documents.
3. Returns and Refunds
- Quality Issues: If there are any quality issues with the product, you must provide evidence within 7 business days of receipt to request a return or exchange.
Non-Quality Issues: Custom products or special orders cannot be returned without reason. - Returns must be confirmed by us, and we will cover the return shipping costs (except for quality issues).
4. Intellectual Property
- The content of this website (text, images, trademarks, etc.) is the property of Hengyue Dongfang and may not be reproduced, republished, or used commercially without permission.
- Customers may not use our product information for false advertising or other infringing purposes.
5. Disclaimer
- We are not responsible for delays or losses caused by force majeure (such as war, strikes, or natural disasters).
- Products must be used in accordance with the instructions and industry standards. We are not responsible for losses caused by improper use.
6. Privacy and Data Protection
Your personal information will be strictly protected in accordance with the Privacy Policy. Please refer to the separate page for details.
7. Dispute Resolution
- These Terms shall be governed by the laws of the People’s Republic of China.
- In the event of a dispute, both parties shall prioritize friendly negotiation. If negotiation fails, the dispute shall be referred to the court in Tianjin, where our company is located, for resolution.
8. Modifications to Terms
We reserve the right to amend these Terms and Conditions, and the updated version will be posted on the website. Your continued use of the Service constitutes acceptance of any such changes.
9. Contact Us
If you have any questions, please contact us through the following means:
- Company Name: Tianjin Hengyue Oriental International Economic and Trade Co., Ltd. (Hengyue Oriental)
- Email: lujunzhang99@gmail.com
- Tel: +86 188 2267 5777